The NRS provides a range of different types of call services, depending on your needs and preferences.
Relay Officers are specially trained staff who help with every call. Relay Officers will:
- Change voice to text or text to voice
- Change Auslan to English or English to Auslan
- Stay on the line throughout the call to help you, without getting in the way or changing what is said.
The NRS is available 24 hours a day, except for Video Relay calls.
Video Relay calls are only available 7am to 6pm (Australian Eastern Standard Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are also not available on national public holidays.
The NRS is free and confidential.
You can make calls to emergency services through the NRS. Learn how to make an emergency call using the NRS.
What a typical relay call looks like
Types of NRS calls
There are many different types of NRS calls, to suit different needs.
Getting started – Registering to use the NRS
You need to register to use the NRS. Registration is easy and you only have to do it once.
The NRS Helpdesk can help you to get started, give you tips on making the most of your call, and help you with any call problems. Find out more about the NRS Helpdesk and the different ways to contact the Helpdesk.