National Relay Service - An Australian Government Initiative

The NRS provides a range of different types of call services, depending on your needs and preferences.

Relay Officers are specially trained staff who help with every call. Relay Officers will:

  • Change voice to text or text to voice
  • Change Auslan to English or English to Auslan
  • Stay on the line throughout the call to help you, without getting in the way or changing what is said.

The NRS is available 24 hours a day, except for Video Relay calls.

Video Relay calls are only available 7am to 6pm (Australian Eastern Standard Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are also not available on national public holidays.

The NRS is free and confidential.

You can make calls to emergency services through the NRS. Learn how to make an emergency call using the NRS.  

What a typical relay call looks like

Flow chart demonstrating how an NRS chat call works. Long description located below image.
An NRS Chat call begins with you typing your side of the conversation. The Relay Officer talks. The hearing person listens. The hearing person talks. The Relay Officer types what the hearing person is saying. You read the responses, and the steps are repeated.

Types of NRS calls

There are many different types of NRS calls, to suit different needs.

The NRS app

The NRS app lets you use the NRS when you’re out and about. You can download the app now using the links below, or find out more about the NRS app.  

Get it on Google Play(Opens in a new tab/window) Download on the App Store(Opens in a new tab/window)

Getting started – Registering to use the NRS

You need to register to use the NRS. Registration is easy and you only have to do it once.

You can:

NRS call numbers and links

Depending on which type of NRS call you want to make, there are different numbers to call and different access points.

View NRS numbers and links

NRS terms and conditions

By using the services provided by the NRS you’re agreeing to the terms and conditions.

View the NRS terms and conditions

NRS Helpdesk

The NRS Helpdesk can help you to get started, give you tips on making the most of your call, and help you with any call problems. Find out more about the NRS Helpdesk and the different ways to contact the Helpdesk.