How does an SMS Relay (Text and Listen) call work?

Flow chart demonstrating how an SMS Relay (Text and Listen) call works. Long description located below image.
An SMS Relay (Text and Listen) call begins with you texting your side of the conversation. The Relay Officer talks. The other person listens. The other person talks. You listen to the responses, and the steps are repeated.

What equipment is needed?

You just need a mobile phone to use SMS Relay. It doesn’t need an internet connection and doesn’t need to be a smartphone. You can put your phone on speaker or use earphones to listen to the other person.

How much will it cost?

An SMS sent to the NRS costs the same as any other SMS message, which depends on your mobile phone plan.

Step-by-step instructions

NRS Helpdesk

Need help with SMS Relay (Text and Listen)?

Contact the NRS Helpdesk