How does a Video Relay call work?

Flow chart demonstrating how a Video Relay call works. Long description located below image.
A Video Relay call begins with you signing your side of the conversation over Microsoft Teams. The Relay Officer will speak your words to the hearing person. The hearing person listens. The hearing person talks. The Relay Officer signs their words. You watch what is being signed and the steps are repeated.

What equipment do you need?

You need a computer, tablet or mobile phone with a high-definition camera, Microsoft Teams and an internet connection with both download and upload speeds of at least 1.5 MB/ per second. Video Relay calls go through Microsoft Teams or through the NRS app.

How much will it cost?

Microsoft Teams and the NRS app are free to download. Video Relay calls are free too but there are data costs for video calls. Make sure you know the costs of your data plan.

When can you make Video Relay calls?

You can make Video Relay calls between 7am to 6pm (Australian Eastern Standard Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are not available on national public holidays.

Step-by-step instructions - video

View transcript - Preparing to make Video Relay Calls through the National Relay Service

 

View transcript - Making a Video Relay call through the National Relay Service

Download step-by-step instructions

NRS App

Download the NRS app to use Video Relay on the go.

Get it on Google Play(Opens in a new tab/window)Download on the App Store(Opens in a new tab/window)

Find out more about the NRS app.

NRS Helpdesk

Need help with Video Relay?

Contact the NRS Helpdesk