Helpdesk staff can help you with:

  • Information about the NRS and Access Hub
  • Feedback on the NRS and Access Hub (including complaints)
  • Information about different relay call options
  • Practice relay calls
  • Instructions for different relay call options.

Contact details

You can contact the Helpdesk staff using one of the options below:

 Phone 1800 555 660
 TTY 1800 555 630
 Fax 1800 555 690
 SMS 0416 001 350
 Post PO Box 99, Mount Clear, VIC 3350
 Online NRS Helpdesk enquiries (online form)
 Chat Helpdesk Chat(Opens in a new tab/window)
 Video Video message(Opens in a new tab/window)

Contact the NRS through your preferred call channel and ask for 1800 555 660


The Helpdesk is open from 8am to 6pm, Monday to Friday (AEST). You can leave a message outside these hours and a Helpdesk staff member will get back to you within 4 hours of the re-opening.

The Helpdesk is closed on national public holidays.

Frequently asked questions (FAQs)


Download a copy of the Frequently Asked Questions.