How does an NRS Chat call work?

Flow chart demonstrating how an NRS chat call works. Long description located below image.
An NRS Chat call begins with you typing your side of the conversation. The Relay Officer talks. The hearing person listens. The hearing person talks. The Relay Officer types what the hearing person is saying. You read the responses, and the steps are repeated.

What equipment is needed?

An internet connection and a computer, tablet or smartphone. Calls are made through the NRS app or the NRS Chat call page(Opens in a new tab/window).

How much will it cost?

It's free to use the NRS. However, NRS Chat uses data, so your device will need to be connected to WiFi or have a plan with data available.

Step-by-step instructions

Download instructions


Download the NRS app to use NRS Chat on the go.

Get it on Google Play(Opens in a new tab/window) Download on the App Store(Opens in a new tab/window)

Find out more about the NRS app.

NRS Helpdesk

Need help with NRS Chat?

Contact the NRS Helpdesk