National Relay Service (NRS) users have shared feedback on how to make the service better and meet the changing needs of the community during Survey 10, conducted from May to Jun 2026.
The key findings of the survey include:
- NRS users are still very satisfied with the NRS and their positive experiences are staying strong across the community.
- There are more opportunities for the NRS to work with other businesses and organisations to help improve the call process for everyone.
- Users want faster and more flexible access to services, including shorter wait times, easier call connections and more service availability.
- Changes to service procedures and sign-up processes can be made for NRS users alongside more training for Relay Officers and Interpreters.
- You can read the survey results here or you can watch the results of the survey in Auslan in the video below.
If you have feedback about the NRS, you can reach out to the NRS Helpdesk. There are a number of ways to contact Helpdesk staff (8am to 6pm, Monday to Friday EST):
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk@relayservice.com.au
Post: PO BOX 99, Mount Clear, VIC 3350.
The video below has no sound. It provides an Auslan translation of this information with captions.