National Relay Service (NRS) users have provided feedback on how the NRS can improve and adapt to meet the changing needs of the community, during Survey 8, conducted between 26 May and 29 June 2025.
The key findings of the survey include:
- NRS participants continue to have a positive experience with the service, consistent with findings from earlier surveys.
- Opportunities exist for the NRS to engage with organisations and businesses that NRS users frequently contact to improve the call taking process.
- Options for improvements to functionality.
- Further improvements can be made in user processes and Relay Officer training.
You can read the Survey results here or you can see the results of the survey below in Auslan.
If you have feedback about the NRS you can reach out to the NRS Helpdesk. There are a number of ways to contact Helpdesk staff (8am to 6pm, Monday to Friday EST):
- Phone—1800 555 660
- TTY—1800 555 630
- Fax—1800 555 690
- SMS—0416 001 350
- Online—Online form
- Email—helpdesk@relayservice.com.au
- Post—PO BOX 99, Mount Clear, VIC 3350.
The video below has no sound. It provides an Auslan translation of the survey results which can be found here.