Starting on Saturday 30 September 2023, the NRS will trial operating Video Relay between 8am and 12 noon on Saturdays. The trial will assess demand for Video Relay during these hours and test interpreter availability.

The NRS currently offers the Video Relay call option between 7am to 6pm (AEST) Monday to Friday. These hours of operation are because of the limited number of Auslan interpreters in Australia.

All other NRS call options remain available 24 hours a day, 7 days a week.

If you have feedback about the NRS you can reach out to the NRS Helpdesk. There are a number of ways to contact Helpdesk staff (8am to 6pm Monday to Friday AEST):

  • Phone—1800 555 660
  • TTY—1800 555 630
  • Fax—1800 555 690
  • SMS—0416 001 350
  • Online—Online form
  • Email—
  • Post—PO BOX 99, Mount Clear, VIC 3350.

The video below has no sound or captions. It provides an Auslan translation of the information provided above.