The National Relay Service (NRS) will be asking for feedback from NRS users between 1 and 31 May 2024. If you use the service during this period, you may receive an invitation via email or letter to participate in a short survey.

By taking the time to complete the survey, you'll provide the NRS with valuable insights that will help continue to improve the NRS. Previous surveys have assisted with providing input to initiatives such as:

  • Improved Chat and Captions functionality from the web and the NRS app
  • Saturday availability for Auslan Video Relay
  • Quick Phrases and Call history
  • RO Typing Indicator
  • Higher levels of contrast, customisation and accessibility of your profile.
  • More informative content via the access hub mailing list.
  • Improved look, feel and layout of the NRS user portal.

You can view the findings from previous surveys on Access Hub.

Thank you for helping to improve the NRS.

If you have any questions about the NRS, please contact the NRS Helpdesk. A list of ways to contact the Helpdesk can be found at