We’re encouraging suppliers to apply for the NRS contract to continue the delivery of important services to people who are d/Deaf, hard of hearing and/or have speech communication difficulty.

The NRS is an Australia-wide phone service for people who are d/Deaf, hard of hearing and/or have speech communication difficulty, as well as for people wanting to communicate with individuals from within that community.

NRS Relay Officers help people keep connected and access the services they need, by:

  • changing voice to text or text to voice
  • changing Auslan to English or English to Auslan
  • staying on the line throughout the call to help, without getting in the way or changing what is said.

The contract will be from 2024 to 2027, with 2 single year extension options, pending performance.

Tender responses from potential suppliers will be assessed throughout March and April 2024.

We will evaluate all responses based on thorough examination against the tender requirements and choose the provider who offers the best value for money proposition. This includes suitable expertise and experience to deliver the service.

For more information on how to apply, visit AusTender(Opens in a new tab/window).

Find out more