The fourth and final stage of the VRS expanded hours is almost here.
Stage 4 of the VRS expansion will begin on Saturday 31 October. From this date, VRS will be available 24 hours a day, 7 days a week.
This is a very important step forward for Auslan users. It helps close the gap in access to communication in people's preferred language, Auslan.
Emergency services in Auslan will be available 24/7. At this stage, the platform cannot identify or prioritise emergency calls.
If you have questions about the new hours or need support, you can contact the Helpdesk.
The Helpdesk is open Monday to Friday, 8 am to 6 pm (AEDT). If you contact the Helpdesk outside these hours, you can leave a message. A Helpdesk staff member will get back to you to help with your query.
Information about how to contact the Helpdesk is available here: https://www.accesshub.gov.au/about-the-nrs/nrs-helpdesk.
You can find this information below in Auslan.