One month to go! Video Relay Service transition to the new web platform and mobile app

The National Relay Service (NRS) would like to let you know that in addition to our expanded hours, we are on track to help video relay users switch from Microsoft Teams to our new NRS Video Relay Web platform and App for Video Relay calling from 16 November 2026.

The process for switching from Microsoft Teams will be shared by the end of October.

We also ask that you check and make sure the email linked to your NRS account is up to date for future correspondence.

If you still need help, you can also reach out to the NRS Helpdesk. You can find links to contact the helpdesk at www.accesshub.gov.au/about-the-nrs/nrs-helpdesk

You can find this information below in Auslan.