The National Relay Service (NRS) will be asking for feedback from users of the NRS between 1 and 31 May 2023. If you've used the service during this period, you may receive an invitation via email, text, or letter to participate in a short survey.

By taking the time to complete the survey, you'll provide the NRS with valuable insights that will help it continue to improve the service. You can view the findings from previous surveys on Access Hub.
National Relay Service (NRS) user experience research and survey findings.

Thank you for helping to improve the National Relay Service.