Return to Transition Resources NRS Video Relay
Video transcript
| Captions and voiceover | Visual (includes Auslan interpreter signing the spoken words to the right of the video frame) |
|---|---|
Before the video is played the following static images are shown: To the left of the video frame: the National Relay Service (NRS) logo that contains three stacked rectangles in this order - navy blue, red, navy blue which contain the words: “National Relay Service” in white. The red rectangle is off centre to the right. To the right is the heading: “NRS Microsoft Teams User Sign In”. Under the heading are images of Video Relay: a navy-blue tablet, desktop computer and smartphone, each with images of green hands signing on its screen. A white “play” symbol sits in a red button in the middle of the video frame. | |
Visible in the video at all times from left to right across the top:
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To the left of the video frame.is the National Relay Service (NRS) logo. To the right is the heading: “NRS Microsoft Teams User Sign In”. Under the heading are the images of Video Relay. | |
| To make Video Relay calls you will need a computer, tablet or smartphone. | Navy blue images of a desktop computer, tablet and smart phone appear. |
| It is important to have a good camera and internet connection. | A flashing green circle appears at the top of each device to denote a camera and a green circle containing a navy-blue tick appears on the screen of each image. |
Install Microsoft Teams on your device. Access this URL to download teams: Click on the purple download button that says, “Download Microsoft Teams for Windows” or “Download Microsoft Teams for Mac” | Two screenshots from the Microsoft Teams download pages. The first image shows the Microsoft Teams download page for Windows. The page has a purple background with abstract shapes and a big plus sign. At the top, there is the Microsoft logo. In the centre, it says "Download Microsoft Teams for Windows." Below this text, there is a link circled in red that says, "Download Microsoft Teams for Windows." The second image shows the Microsoft Teams download page for Mac. It has a similar purple background with abstract shapes. The Microsoft logo is also at the top. In the centre, it says "Download Microsoft Teams for Mac." Below this text, there is a link circled in red that says, "Download Teams for Mac." |
| After you click on the download button you will see this, just wait. | The image shows a download screen for Microsoft Teams. In the centre is the Microsoft Teams logo, which is a blue and purple icon with the letter "T" on it. Below the logo is the Microsoft logo, which has four coloured squares. Beneath the Microsoft logo, there is text saying "Downloading Microsoft Teams..." indicating the download process is in progress. |
| Next, you will be asked to log in. Type in your Teams username – xxxx.xxx@nrsau.com and click on Next | The image shows a Microsoft sign-in page. At the top, there is a colourful Microsoft logo next to the word "Sign in." Below, there is a text box where you can enter your email address, with an example email partially filled in as "nrsau.com." Below the text box, there are links that say "Create one!" and "Can't access your account?" At the bottom right, there is a blue button labelled "Next," which is circled in red. There is also a grey "Back" button next to it. In the lower part of the screen, there is an icon for "Sign-in options." |
| If this is the first time you are signing in, you will be asked to change your password. | The image shows a password update form with the Microsoft logo at the top for users signing in for the first time. Below the logo, there is a masked email address placeholder. The title "Update your password" follows. A message explains that you need to update your password because it is either your first time signing in or your current password has expired. Below the message, there are three text fields labelled as "Current password," "New password," and "Confirm password." At the bottom of the form, there is a blue button labelled "Sign in." |
| Enter your password and click on the Sign in button. | The image shows a password entry screen with the Microsoft logo at the top. Below the logo, the title "Enter password" is shown next. There is a password field with black dots indicating a password is typed in. Next to the password field, there is an icon of an eye to show or hide the password. Below, there are two links: one labeled "Forgot my password" and another "Sign in with another account." The "Sign in" button is prominently displayed at the bottom in blue and is circled in red. |
| In the next window, Select No this app only. | The image shows a computer screen with a message asking if you want to sign in automatically to all desktop apps and websites on the device. There is a question: "Selecting Yes, all apps will:" followed by a list of options. These options explain that it will allow you to use your work or school account to sign in to other apps and websites, register the device with your organization, and help your organization view device information. There is a question below in bold text: "Is this a shared device?" with a suggestion: "Consider signing in to this app only." At the bottom right, there are two buttons. One button, highlighted with a red circle, says "No, this app only." The other button says "Yes, all apps." |
| Wait for it to load. | The image shows a white box on a computer screen. At the top, it says "Sign in to Microsoft Teams." In the middle of the box, there is a small blue circle that is spinning, which indicates loading or waiting. Below the circle, it says "One moment..." This means the system is processing, and you need to wait a little. |
The image showing a Microsoft Teams chat window. On the left, there is a menu bar with icons labelled Activity, Chat, Teams, Calendar, and Calls. A chat window titled 'NRSVIDEORELAYSERVICE' is open, displaying a message with a card. The card features a video thumbnail with a play button. Above, there's a message saying, 'Hello. Thank you for contacting the National Relay Service. Please make a selection below.' Two buttons are below: 'Make a Call' and 'More Information.' A woman, is in the video thumbnail, set against a backdrop with an Australian government logo. | |
If you need help making Video Relay calls, watch our other video called “Making a Video Relay call through the NRS”. The NRS Helpdesk can help with the steps shown in this video. The NRS Helpdesk is open 8:00 AM to 6:00 PM, Monday to Friday, EST. There are also English instructions available on the Service Features page of Access Hub. | Helpdesk Contact Details: |