The National Relay Service (NRS) will be asking for feedback from NRS users between 17th November and 21st December 2025. If you use the service during this period, you may receive an invitation via email or letter to participate in a short survey.
By participating in the survey, you will provide the NRS with valuable feedback to help enhance its services. This survey includes question on the latest NRS web portal update released on 10th September 2025. You can find more details about this update at: https://www.accesshub.gov.au/news/upcoming-nrs-web-portal-update
Previous surveys have led to improvements like:
- Improved chat and captioning services
- Auslan Video Relay availability on Saturdays
- New features for the NRS Mobile App
- Enhanced accessibility and customisation for NRS Chat and Captions.
You can view past survey findings on the Access Hub: www.accesshub.gov.au/about-the-nrs/nrs-reporting#nrs-surveys
Thank you for helping to improve the NRS.